SYSTEM STATUS: OPEN TO WORK

Aswin Mainali

My background is in technical support, user troubleshooting, escalation handling, support documentation, and team coordination. I'm currently completing my BBA in Vancouver while building software products and expanding my skills in QA, cybersecurity, and automation.

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~4 yrs

Technical support

Products in build

Dec '26

BBA graduation

whoami

Support-minded, product-driven.

about.sh

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aswin_mainali — Richmond, BC, Canada

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BBA Student @ Yorkville University

Ex-Technical Support Manager @ Pratham IT System

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building Stoop + Budgetly · open to support / QA / product roles

I started out on the front line of tech support — triaging tickets, chasing root causes, and keeping calm when a client's software (or patience) broke. I progressed from frontline software support into managing technical support operations, mentoring team members, improving documentation, and owning escalations end to end.

Now I'm completing a Bachelor of Business Administration in Vancouver and pointing that same troubleshooting instinct at building software rather than just supporting it — picking up React, TypeScript, and Supabase, and layering in QA testing, cybersecurity, and AI/automation fundamentals along the way.

Outside of coursework, I'm building two products from the ground up: a personal finance app and a rental marketplace platform. Details below.

LocationRichmond, BC, Canada

EducationBBA, Yorkville University — expected Dec 2026

FocusTechnical support · QA · Product development

work log

Experience

Three roles, one employer, one steady climb from frontline support to running the desk.

TICKET #003 Resolved

Technical Support Manager

Pratham IT System Pvt. Ltd. · Hybrid · May 2022 – Dec 2023

Coordinated daily technical support operations, keeping open cases moving toward timely resolution.
Owned client escalations end to end, providing clear status updates and calm, consistent communication until closure.
Partnered with internal teams to diagnose software issues and maintain consistent case management.
Mentored support team members and strengthened troubleshooting documentation and practices.

TICKET #002 Resolved

Support Technician

Pratham IT System Pvt. Ltd. · On-site · May 2020 – Apr 2022

Delivered frontline support to software users — diagnosing issues, answering product questions, resolving requests.
Maintained responsive client communication and tracked recurring problems to ensure reliable follow-up.
Documented fixes and issue patterns, improving service consistency and future resolution speed.

TICKET #001 Resolved

Software Support Technician Intern

Pratham IT System Pvt. Ltd. · On-site · Jan 2020 – Apr 2020

Assisted with software support, issue logging, troubleshooting, and day-to-day user requests in a client-facing environment.
Built hands-on experience in technical problem solving, support workflow discipline, and professional client communication.

open tickets

Projects

The two products currently in active development — this is where the support background meets the product ambitions.

TICKET #101 In progress

Budgetly

A personal finance app with investment portfolio tracking, live market quotes, and a canvas-to-PDF report engine. Refactored from a ~6,500-line monolith into 14 focused components, with role-based auth, super-admin controls, and a fixed client-side key exposure and RLS policy bug along the way.

Vite React TypeScript Supabase Netlify PWA

TICKET #102 In progress

Stoop

A property marketplace and tenancy management platform — viewing scheduling, rental applications, and tenant screening flows. Currently a single-file React prototype, with a Supabase backend integration planned as the next milestone.

React Supabase (planned) Tenancy mgmt Marketplace

diagnostics